Ruhi Parikh
Location
Weehawken, NJ
Wall Township, NJ
Education
B
Boston University
August 2013 - May 2017
degree
Bachelor's
major
Health Administration
Work Experience
T
Theator Surgical AI
Client Success Manager
Palo Alto, CA, US
June 2023 - present
company
Theator Surgical AI
title
Client Success Manager
overview
- Spearhead all stakeholder cadence of meeMngs across accounts, primarily HCOs, to address updates, queries, and maintain schedules to incorporate QBRs conducted by myself. UMlize value based evidence to achieve
- 100% renewal rate, driving sustained revenue growth
- Direct product innovaMon iniMaMves that leverage big data analyMcs and user feedback, leading to a 50% reducMon in churn and a 60% increase in user engagement within the first year of owning accounts
- Implement customer feedback loops and advanced analyMcs to refine product features and enhance the user
- Drive conMnuous improvement in product and customer development processes, cu'ng Mme to market by
- 15% while enhancing product quality and user saMsfacMon
- Deep 6 AI
- LA, CA
Senior Customer Success Manager
May 2021 - June 2023
A
AiCure
Project Manager
NYC, NY, US
February 2020 - May 2021
H
Health Recovery Solu9ons
Senior Client Opera ons Associate
Hoboken, NJ, US
August 2017 - January 2020
Skills
Languages
EnglishHindi
Skills
Agile MethodologyArtificial IntelligenceAsanaBenchmarking SkillsBig DataBusiness PartnershipsConfluenceContract ManagementCustomer Demand PlanningCustomer Loyalty ProgramsCustomer Relationship ManagementCustomer ServiceEducational TechnologiesEmployee OnboardingForecasting SkillsHealth CareHealth SciencesHeap (Data Structure)HubspotIntercom SystemsJIRAKnowledge of FinanceLanguage TranslationLeadershipLean ProcessesLooker AnalyticsMachine LearningMaternal HealthMergers and AcquisitionsMetricsMicrosoft ExcelNetworking SkillsProblem SolvingQuality ManagementRevenue GrowthSalesforce.ComScalabilitySchedulingScrum MethodologyStakeholder ManagementStrategic ManagementStrategic ThinkingSuccess Driven PersonSurgical ProceduresTableau (Software)Target Market SelectionTechnical SkillsTracking SystemsTrelloTrend AnalysisUser FeedbackZendesk