- Facilitated leadership onboarding training for newly promoted or externally hired leaders within the Consumer Markets field organization. Developed leadership training to support career progression for all field leadership roles and consulted with leadership on strategic training goals and initiatives. Managed LMS systems and acted as administrator for reporting analytics
- Orchestrated creating and enhancing leadership training materials, ensuring their alignment with best practices and strategic business goals
- Collaborated with fellow facilitators to diversify program delivery methods, including traditional instructor-led and virtual classes, to cater to diverse learning preferences
- Established influential relationships with Field Leadership, HR leaders, Talent Development, and Training Design teams to drive effective training solutions and performance improvements
- Fostered high-performance cultures through effective coaching and observations, resulting in improved leadership capabilities
- Developed and continuously improved leadership training materials to enhance learning experiences
- Collaborated with teams to implement various program delivery methods for optimal learning outcomes
- Established and maintained strong relationships with key stakeholders to drive training effectiveness
- Conducted coaching and observations to drive performance improvement
- Participated in conference calls and business meetings with Field Leadership. Training solutions varied based on the business situation and included in-the-moment coaching, informal learning experiences, and formal training initiatives. Partnered with senior members to influence leadership skills and helped drive results and goals for the company
- Provided expertise in understanding the overall employee lifecycle and worked with field leadership and HR crews to ensure leader onboarding program completion and eligibility to participate in leadership development programs as part of Retail Career Path progression
T
T MOBILE Top
Senior Sales Trainer
January 2015 - December 2020
Skills
Business AdministrationBusiness CommunicationBusiness StrategiesCommunication SkillsCultural ActivitiesCurriculum DevelopmentCustomer ServiceData AnalysisEmotional IntelligenceEmployee OnboardingEvent ManagementExpertise in CommunicationsInternational BusinessKnowledge of EducationLeadershipLeadership DevelopmentMaster of Business Administration (MBA)MentoringPassionatePerformance ImprovementPerformance ManagementRetail CommerceSalesSales TrainingSituational Leadership TheorySoftware EngineeringStakeholder ManagementSuccess Driven PersonTalent ManagementTask ManagementTeam ManagementTeam WorkingTheatreTime ManagementTraining Activities