Ryan Lim

Location

Santa Cruz, CA
Diamond Bar, CA
Education
    University of California-Santa Cruz
    August 2018 - June 2022
    degree
    Bachelor's
    major
    Economics
Work Experience
    First Alarm Aptos
    Field Customer Service Representative
    April 2023 - March 2024
    company
    First Alarm Aptos
    title
    Field Customer Service Representative
    overview
    - Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction via phone and email demonstrating - 6%, elevatingrevenuefrom$3,178to$6,380 - Specialized in account retention, successfully recovering and retaining canceled accounts through strategic analysis, tailored communication, and personalized solutions - Implemented targeted retention campaigns, resulting in a significant reduction in churn rates and contributing to overall revenue stability
    Ikes Sandwiches
    Shift Lead
    Santa Cruz, CA, US
    April 2022 - December 2022
    The Sequoia Retreat Center
    Website Manager
    Santa Cruz, CA, US
    March 2022 - June 2022
    UCSC
    Mailroom Clerk
    Santa Cruz, CA, US
    September 2021 - June 2022
    UCSC
    Dining Hall Food Service Worker
    Santa Cruz, CA, US
    February 2019 - March 2019
Skills
AdaptabilityBusiness ConsultingCold Calling SalesCommunication SkillsCoordination SkillsCultural ActivitiesCustomer SatisfactionCustomer ServiceDishwashingEconomyEmployee OnboardingEmployee RetentionFinancial AccountingFinancial SystemsFood PreparationInterpersonal SkillsKnowledge of CampaignsKnowledge of EconometricsKnowledge of EngineeringKnowledge of MathematicsKnowledge of StatisticsLabelingLeadershipLogistics OperationsMacroeconomicsMailroomsMarketingMicroeconomicsMicrosoft OfficeNumerical AnalysisPerseverancePersonal FinancePoint-of-sale SystemsReliabilityRestaurant OperationSalesSequoia Ultrasound SystemShop FittingStock ControlTeam ManagementTeam WorkingUpselling Skills