SYED SHEHZAD AMJAD
Location
Des Plaines, IL
Education
I
Indiana Institute of Technology
March 2022 - May 2024
degree
Master's
major
Management
N
Noor College of Engineering and Technology
Work Experience
A
Amazon
Process Lead ROC
Hyderabad, US
November 2016 - February 2022
company
Amazon
title
Process Lead ROC
overview
- Managed a team of 25 associates, ensuring operational excellence in customer service, sales operations, and quality control
- Conducted data analysis to improve processes and reduced discrepancies in product
- Collaborated with cross-functional teams, leading process improvements and achieving high performance ratings (Top Performer - 2018
- Led initiatives focused on customer satisfaction, service improvements, and datadriven
S
Sutherland Global Services
Consultant Uber Operations
Hyderabad, IN-TG, IN
February 2016 - September 2016
T
TBSS Tata Business Support Services
Customer Service Representative
Hyderabad, IN-TG, IN
September 2014 - September 2015
Skills
Languages
EnglishHindiUrdu
Skills
Artificial IntelligenceBusiness DevelopmentBusiness ProcessesBusiness Process ImprovementBusiness Support SystemsCommunication SkillsConstructionCorrective and Preventive ActionCustomer SatisfactionCustomer ServiceData AnalysisE-BusinessFront End Software DevelopmentInformation TechnologyKnowledge of Civil EngineeringKnowledge of EngineeringLeadershipMaintenanceMarketingMechanical EngineeringOccupational Safety and HealthOperational ExcellencePaintingProblem SolvingQuality ControlSalesService DeliveryService QualitySocial MediaSuccess Driven PersonTeam ManagementTeam Working