- Troubleshot and resolved a variety of technical issues related to printers, scanners, microfilm, and microfiche machines, ensuring equipment was fully operational and accessible
- Delivered hands-on help desk services, responding promptly to walk-in, telephone, and email
- Played a key role in the library's transition to digital systems, actively participating in the digitization of archival materials and the integration of new software platforms
- Conducted regular database queries and generated business intelligence reports on user
Skills
Apple Mac SystemsApplication Programming Interfaces (APIs)Artificial IntelligenceBackendBackup DevicesBanking ServicesBenchmarking SkillsBusiness IntelligenceCascading Style Sheets (CSS)Computer ArchitectureComputer ProgrammingComputing PlatformsC++ (Programming Language)CryptographyDashboardsDatabase AdministrationDatabase QueriesData IntegrityData ProcessingData RetrievalData ScienceData StructuresData VisualizationDigital TechnologyDigitizationFiling SkillsFinancial AccountingGoogle MapsGoogle SuiteHelp DeskHTMLHuman-Computer InteractionInformation TechnologyJava Database ConnectivityJava (Programming Language)JavaScript (Programming Language)Knowledge of FinanceKnowledge of StatisticsLinear AlgebraMatplotlibMicroformMicrosoft AzureMicrosoft OfficeMicrosoft SQL ServerMicrosoft WindowsNetwork ArchitectureNetwork SecurityNode.JsNumerical AnalysisNumPyObject-Oriented Software DevelopmentPandasPrintingPython (Programming Language)ReactJSReal Time DataReliability of SystemsResource ManagementSalesSAP ApplicationsSearch EnginesSoftware ApplicationsSQL DatabasesSQL Server Management Studio (SSMS)Student EngagementTelephone SkillsUser AccountsVisualizationWeb Development