Sai Sowmya Pericharla

Master's

Computer Science

Tata Consultancy Services

I T Analyst

- Worked in various technical and customer support functions throughout 4+ years with American Insurance Group, including - Served as the primary Radiantlogic Virtual Directory Server (VDS) subject matter expert, advising teammates and vendors on identity federation implementations - Automated disk space monitoring for 158 servers using Python and Linux shell scripts, notifying administrators of low space - Recognized with "Star of the month", "Best Team for Innovation" and "On the Spot" awards repeatedly for these - Developed backend modules for web and mobile applications using Java technologies, including Spring Boot and J2EE - Implemented solutions to fulfill 100% of functional specifications as verified via JUnit testing - Contributed to projects using Agile methodologies by coordinating integrations between backend, UI, and QA teams. Code - Enhanced existing application authentication workflows by streamlining approval processes. Reduced average processing - Conducted over 120 onboarding knowledge sessions, raising new associates' technical proficiency up to 26% on support roles and responsibilities. Training evaluations indicated an average 26% increase in task completion rates among attendees - Tools: Eclipse, SQL Developer, STS, Postman, GIT, Putty, Jira, Confluence, Apache Directory Studio, Microsoft Excel - ServiceNow, PowerBI - Technologies: Core Java, J2EE, Spring Boot, Microservices, JUnit, REST API, Log4j, Maven, Oracle SQL Database, Linux - Python, Virtual Directory Server, Siteminder, Distributed Storage Systems