Saikiran Reddy Salama

Location

Denton, TX
Hyderabad, India
Education
    University of North Texas
    August 2023 - December 2025
    degree
    Master's
    major
    Data Analytics
    Osmania University
Work Experience
    Amazon
    Shipping AND Delivery Support Associate
    IN
    January 2022 - December 2023
    company
    Amazon
    title
    Shipping AND Delivery Support Associate
    overview
    - Collaborated with cross-functional teams to improve accuracy of payment and delivery information, resulting in a 10 - Served as the Subject Matter Expert for payment processes, research, and dispute resolution, ensuring prompt - Analyzed and compiled customer payment data, adhering to company policies and procedures, leading to improved - Trained 40 new agents successfully, achieving a 100% pass rate in the ramp-up phase
    Amazon
    Shipping AND Delivery Support Associate
    IN
    January 2021 - December 2022
Skills
AdaptabilityAnalysis of Variance (ANOVA)Analytical ThinkingApache HadoopApache SparkAttention to DetailBig DataBigQueryComputer ArchitectureComputer ProgrammingConflict ResolutionContent ManagementContent StrategyCoordination SkillsCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer Value PropositionData AnalysisDatabasesData VisualizationE-CommerceExpeditingFront End Software DevelopmentInformation TechnologyInnovationJupyter NotebookKnowledge of ClothingKnowledge of FinanceLiveChatMarket ResearchMentoringMicrosoft ExcelPandasPassionatePlanned MaintenancePower BIPresentationsPreziProgramming LanguagesProject PlanningPython (Programming Language)Recommender SystemsRetail CommerceShoppingSQL DatabasesStudent EngagementTeachingTeam WorkingTechnical SupportVisualization