Samantha Slowik

Location

Fall River, MA
Chicopee, MA
Education
    Branford Hall Career Institute-Springfield Campus
    July 2014 - July 2015
    degree
    Associate's
    major
    Computer Networking and Telecommunications
    Chicopee Comprehensive High School
Work Experience
    Best Buy
    Consultation Agent
    Dartmouth, MA, US
    May 2022 - present
    company
    Best Buy
    title
    Consultation Agent
    overview
    - Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations - Built relationships with clients and provided excellent service through active listening and Technical talents - Solved technical issues, improved operations, and provided excellent customer service - Had an excellent attendance record and was always on time for work
    IT Service Desk Analyst
    Warwick, RI, US
    August 2021 - January 2022
    Nestle Waters
    Customer Service BlueTriton Brands DBA
    Raynham, MA, US
    April 2020 - May 2021
    Getronics
    Deskside Support Technician
    Fall River, MA, US
    February 2019 - August 2019
    TD Bank
    IT Operation Analyst
    Springfield, MA, US
    March 2016 - March 2018
Skills
Accounts ReceivableActive Listening SkillsBrand ManagementCall CentersCommunication SkillsComputer NetworksConsultingCritical ThinkingCustomer SatisfactionCustomer ServiceData Entry SkillsData RecoveryDesktop SupportDiagnostic SkillsFriendlinessHelp DeskHuman-Computer InteractionIBM NotesKnowledge BasesKnowledge of StatisticsLiveChatMeasurement and MetrologyMicrosoft OfficeNetwork PerformancePassionatePerseverancePositive AttitudeProblem SolvingProduct CareRetail CommerceSalesSales PromotionSelf MotivationSoftware DebuggingSuperstoresTCP/IPTechnical SupportTelecommunicationsTelephone SkillsTesting SkillsUser AssistanceWorkstations