- Diagnosing and resolving technological issues including, video, display malfunctions, audio input/output, and network administration challenges
- Responded to a cybersecurity breach by swiftly wiping and restoring computers to eliminate potential malware and secure systems
- Addressing help desk inquiries and managing CUNY Ticketing system
- Assisting over 275+ Classrooms
T
TaughtByStudents
Founder/CEO
New York, NY, US
June 2020 - present
G
Guttman Community College
Student Peer Leader FYE
New York, NY, US
September 2021 - July 2023
A
AiCure
IT Technician Intern
New York, NY, US
July 2022 - August 2022
C
CUNY Research Scholar Program
New York, NY, US
October 2021 - May 2022
Skills
Administrative OperationsAdvertising CampaignsApplied ScienceBilling ProcessesBusiness AdministrationCertified Retirement Services ProfessionalClinical ResearchClinical WorksComputer SecurityData MiningDesktop ComputingHard Work and DedicationHelp DeskInformation TechnologyIssue Tracking SystemsKnowledge of FinanceLeadershipMaintenanceMalwareMicrosoft AzureNetwork AdministrationProblem SolvingStrategic ManagementStudy SkillsTeachingTeam WorkingTime ManagementWeka