Samwell Sandillo

Associate's

Business Administration

M&T Bank

Universal Banker

- Managed and serviced an expansive customer base, including identifying various needs to better assist the customers. - Efficiently maintained the ATM as the sole custodian to ensure minimal downtime for customers, while ensuring accurate records for cash levels. - Managed the Vault as the sole custodian to assist in managing cashflow for the branch, maintaining accurate logs of current inventory. - Ensured cash ordering was done in a timely manner to assist in maintaining proper cash limits - Upheld consistent time management goals to ensure that all tasks were completed on time. - Managed responsibilities between the transactional line and the platform to ensure that customer needs were met, as well as co-worker’s needs for support throughout the day. - Made phone calls throughout the day to follow up with or check in on customers and ensure that all current and future needs were either met or addressed. - Consistently met or surpassed multiple sales and onboarding goals each quarter.