- Implemented and followed Agile development methodology within the cross functional team and acted as a liaison between the business user group and the technical team
- Analyzed, and pulled data from database, while working within a SQL Server database environment
- Data cleansing and build an Excel user interface to assistance in data collection and metrics
- Used Jupiter notebooks to automate data flow and Tableau to create dashboards with visualizations and relevant insights
- Utilized Tableau and custom SQL feature to create dashboards and identify correlation between customer journeys, break points, call reasons, bill shock, and locations
- Worked on data profiling & various data quality rules development using
- Informatica Data Quality
- Used JIRA and Git for version control in the project management