Santiago Falconi

Bachelor's

Management Information Systems

AT&T

Bilingual Spanish Retail Sales Consultant

Activated over 400 postpaid voice lines for private (personal and business customers), public (Federal Government First Responder Agencies), and Emergency Services (FirstNet) in the DC Metropolitan area Closed an estimated value of $40,000 in communication services contract sales, store merchandise, and mobile insurance for 2018 Conducted IT troubleshooting of mobile devices (wireless hotspots, payment machines systems, security cameras) and performed in-store technical support for customers regarding data back up and recovery, operating systems, and networking issues. Achieved the Title of Business and FirstNet Expert by closing wireless contract services for 30 companies and 4 Government Emergency Services Agencies