- My accomplishments at HCL include - I created a proof of concept application using C#, Azure & Solr for demonstrating the feasibility of using - Solr indexing to assist in discovery of personally identifiable informati…

- Use MySQL to resolve and fix customer's issues with signing up and using service - Troubleshoot issues with data not being displayed or missing in the customer user interface

- Designed, tested, and deployed a browser automation script to download over three thousand CSV files from keysurvey.com for archival and redeployment on the Qualtrics's web platform - Reverse engineered an undocumented…

- Assist and repair issues related to Web site hosting, Virtual Private Servers & dedicated server hardware - Frequently troubleshoot issues with Linux command line tools in centos - Frequently troubleshoot window server…

- Performed, primarily by phone, support for DNS, and web server issues ranging from basic connectivity

- Perform remote system repair, maintenance, virus, and malware removal on client computers

- Performed Move Add & Changes for customers' accounts - Provided video streaming playback troubleshooting

- Created a Linux kiosk image from stock Tiny Core distribution for use in the Fulfillment Center

- Oversaw all technical support issues until full resolution via email or over the phone with parts vendors

- Performed Voice over IP support for common quality of service issues such as no dial tone, poor audio - Maintained an eighty-five to one hundred percent issue resolution average on customer feedback