Serena Figueroa

Location

Windsor, CA
Concord, CA
Education
    Western Governors University
    August 2021 - June 2024
    degree
    MBA
    major
    Healthcare Management
    Sonoma State
Work Experience
    Summit BHC
    Recovery AND Treatment Consultant Corporate Quality Officer
    Franklin, TN, US
    November 2023 - present
    company
    Summit BHC
    title
    Recovery AND Treatment Consultant Corporate Quality Officer
    overview
    - New Jersey SUDs Project - Contractor - Quality consultant liaison with DOJ and corporate legal team - Development of Quality Audit Dashboards per ASAM accreditation, NJAC Title 10 standards - Collaboration with Electronic Health Record Developers and implementation team for analytic improvements - Facilitation of Compliance, Survey readiness, and Clinical Training initiatives - Hazzard Vulnerability and Risk reporting utilizing Failure Mode Effects Analysis (FMEA - Development of quality clinical guidelines for patient centered care for Substance Use Disorder clinics, and PTSD - Treatment focuses
    Santa Rosa Behavioral Health Hospital
    Director of Quality
    Santa Rosa, CA, US
    January 2021 - December 2023
    Sonoma Specialty Hospital
    Hospital Director of Quality AND Risk Management
    Sebastopol, CA, US
    January 2019 - December 2021
    Manzana Products Company
    ERP Business Analyst Consultant Implementation Project
    Sebastopol, CA, US
    January 2018 - December 2019
    Aurora Behavioral Health Hospital
    Business Development
    Santa Rosa, CA, US
    January 2017 - December 2018
    See 2 More
Skills
AdobeAllscriptsAnalytical ThinkingAuditing SkillsBehavioral MedicineBudgeting SkillsBusiness DevelopmentBusiness IntelligenceBusiness PlanningCertified Playground Safety InspectorCertified Professional in Healthcare QualityClinical PracticesClinical WorksContent ManagementContinuous Quality ImprovementContract ManagementCoordination SkillsCorrective and Preventive ActionCultural ActivitiesCustomer Relationship ManagementCustomer ServiceDashboardsData AnalysisDatabasesData ValidationDefine Measure Analyze Improve and Control (DMAIC)Design DevelopmentDocument Management SystemsEconomyElectronic Medical RecordsEnterprise Resource PlanningEnvironmental StudiesFailure Mode Effects AnalysisFilemakerHealth AdministrationHealth CareHealthcare Effectiveness Data and Information SetHuman ResourcesIncident ReportInsurance Claim ProcessingInternal DocumentationLeadershipLean ProcessesMedical RecordsMeditechMicrosoft Dynamics NAVMicrosoft OfficeMicrosoft SQL ServerMicrosoft VisioNegotiation SkillsNetworking SkillsOffice SuiteOnline MeetingsPatient AdvocacyPayroll ManagementPerformance ImprovementPopulation HealthPost-traumatic Stress Disorder (Professional Expertise)Practice ManagementProfessional Customer ServicesProject ManagementQuality AuditingQuality ManagementRegulatory ComplianceRisk ManagementRoot Cause AnalysisSalesforce.ComSchedulingSelf MotivationSocial WorkSoftware ApplicationsSQL Stored ProceduresStakeholder ManagementStandard Operating ProceduresStrategic ManagementStructural EngineeringTeam ManagementTeam WorkingTraining ActivitiesVulnerabilityWeb Performance OptimizationWriting of Grant Proposals