Serena Lindquist


Location

Atlanta, GA
Charlotte Amalie, US Virgin Islands
Education
    Western Governors University
    April 2024 - November 2026
    expected degree
    Bachelor's
    major
    Cyber Security Systems
    coursework
Work Experience
    Vonage
    Network Security Support Analyst
    May 2024 - present
    company
    Vonage
    title
    Network Security Support Analyst
    overview
    Monitor and triage security incidents related to network performance, abuse, and VoIP traffic • Collaborate with cybersecurity team to assess and reduce attack surfaces through ACL and vulnerability analysis • Support fraud and abuse investigations, identifying patterns and contributing to mitigation strategies • Analyze logs, generate reports, and improve incident response timelines • Educate staff on best practices in VoIP security and threat prevention
    Morgan Stanley
    Security Operations Support Intern
    February 2022 - December 2023
    Asurion
    IT Help Desk
    March 2019 - July 2022
Skills
Languages
EnglishPashto
Skills
Artificial IntelligenceBurp SuiteBusiness Process ImprovementCisco Certified Network AssociateCloud ComputingCommon Vulnerability Scoring System (CVSS)Computer ProgrammingComputer SecurityConfluenceCustomer Account ManagementCustomer ExperienceCustomer SatisfactionFraud Prevention and DetectionGithubHelp DeskInfrastructure ManagementInnovationIssue Tracking SystemsIT Service ManagementJIRAKnowledge BasesLeadershipLinuxLog AnalysisManagement ProcessesMarkdownMicrosoft WindowsNetwork EngineeringOpen Web Application SecurityOSI ModelsPostmanProblem SolvingPython (Programming Language)Regular ExpressionsReliability of SystemsRisk AnalysisSafety PrinciplesScalabilitySecurity AuditsSecurity StudiesSecurity Support Provider InterfaceSelf MotivationServicenowSimple Mail Transfer ProtocolsSimulationsSoftware Vulnerability ManagementTechnical SupportTriageTurnaround TimeUnixUser AssistanceVoIPVulnerabilityWeb PlatformsWindows PowerShell