Shaleema Simpson

Location

New York City, NY
Education
    CUNY York College
    September 2003 - June 2007
    degree
    No Degree
    major
    Business Administration
    High School of Fashion Industries
Work Experience
    DistroKid
    Infringement Manager
    January 2018 - present
    company
    DistroKid
    title
    Infringement Manager
    overview
    - Primary contact for infringement disputes and streaming fraud cases - Coordinate with the developmental team to improve administrative efficiency - Collaborate with the system ops and engineering team on quarterly KRs for data retrieval - Streamline and simplify processes - Publish artist information to desired streaming profile pages - Assist with whitelisting and conflict removal - Research and resolve content delivery issues and errors - Communicate with Artist Relations to assist with Content Ops escalation training
    DistroKid
    October 2023 - January 2024
    Livestream
    Live Video Support Specialist
    Brooklyn, NY, US
    August 2016 - January 2017
    Oscar Health Insurance
    Member Service Representative
    New York, NY, US
    November 2015 - March 2016
    Tunstall Amac
    Direct calls to physicians nurses and clinical staff
    Long Island City, NY, US
    November 2012 - January 2014
    See 2 More
Skills
Administrative OperationsAdobe IllustratorAirtableAlarm DevicesCalendar ManagementCall CentersClinical WorksCommunication SkillsConfluenceCustomer SatisfactionCustomer ServiceData Entry SkillsData RetrievalData StreamingExpeditingHealthcare SystemsHuman ResourcesJIRAKnowledge of EngineeringLaw EnforcementMedical EmergenciesMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNetworking SkillsProblem SolvingProcess DevelopmentPublishing SkillsQuality ManagementSatellitesSecurity SystemsShopifySoftware DebuggingStreamlineTask ManagementTelephone Call Reception ManagementWorkflowsZendesk