Shane Coffey

Bachelor's

Computer Science

New England Auto Detailz

Partner/General Manager

- Co-founded and managed New England Auto Detailz Mobile, overseeing all aspects of mobile detailing operations to deliver exceptional service to clients across the region - Directed daily business activities, including scheduling, logistics, and quality control, ensuring efficient and high-quality - Managed the company website, utilizing SEO strategies and user-friendly design to attract and retain customers, resulting in increased online engagement and bookings - Developed and executed comprehensive social media and marketing strategies, leveraging platforms like Facebook - Instagram, and Google Ads to promote services and grow the customer base - Fostered strong customer relations by addressing inquiries, resolving issues, and providing personalized service, leading to high customer satisfaction and repeat business - Led the hiring and training process for new employees, creating training programs and materials to ensure consistent - Implemented business development initiatives, including new service offerings, partnerships, and promotional campaigns - Managed financial aspects of the business, including budgeting, expense tracking, and financial reporting, ensuring - Maintained compliance with industry standards and regulations, ensuring safe and ethical business practices - Innovated and adapted business operations to meet changing market demands, staying ahead of industry trends and customer needs