Sharvani Sanga

Master's

Computer Science

Illinois State University

student employee

Utilized Point of Sale (POS) systems like Micros and Clover to manage transactions, analyze sales patterns using Power BI for data visualization, and report discrepancies to supervisors for operational improvements.  Assisted in tracking daily inventory levels through MarketMan and updated stock databases in Oracle Inventory to optimize order accuracy and minimize waste.  Supported dining management by preparing operational and labor cost reports in Microsoft Excel, applying Pivot-tables, and using Smart-sheet for shift scheduling and cost analysis.  Analyzed customer feedback and service data using Google Forms to identify service bottlenecks during peak dining hours, contributing to workflow optimization strategies.  Used internal ticketing systems like ServiceNow, escalating complex issues to IT support teams.  Documented Standard Operating Procedures (SOPs) using Google Docs, Confluence, and SharePoint, significantly improving onboarding efficiency for new hires.  Ensured accurate data entry and maintenance of staff shift records and operational checklists using Microsoft Excel, Google Sheets.  Communicated technical updates, operational changes, and best practices clearly to management and team members via Microsoft Teams, and Zoom.