Shelby Zimmerman

Location

Beloit, WI
Zion, IL
Education
    National University
    August 2022 - April 2024
    degree
    Associate's
    major
    Information Technology (IT)
    National University
Work Experience
    Consolidated Court Automation Programs CCAP
    Technical Support Engineer
    Madison, WI, US
    January 2025 - present
    company
    Consolidated Court Automation Programs CCAP
    title
    Technical Support Engineer
    Diamond Assets
    IT Specialist
    Milton, WI, US
    August 2024 - October 2024
    National University
    Help Desk Analyst
    Remote, US
    September 2021 - August 2024
    AbbVie
    Desktop Support
    Waukegan, IL, US
    November 2020 - September 2021
    Lake County Health Department
    Help Desk
    Waukegan, IL, US
    November 2019 - August 2020
    See 1 More
Skills
Active DirectoryAdministrative OperationsApple IOSApple Mac SystemsApplied ScienceAssembly and InstallationBitLocker Drive EncryptionCisco Systems VPN ClientComputer ArchitectureCustomer ServiceCyber SecurityDigital AudioDynamic Host Configuration ProtocolEditingEnhanced Interior Gateway Routing ProtocolField Service ManagementHelp DeskHyper-VInformation TechnologyInformation Technology Infrastructure Libraries (ITIL)Instructional ManualsIssue Tracking SystemsJIRALaptopsMaintenanceMicrosoft WindowsMobile Device ManagementNetwork EngineeringOktaPrintingRemote Access TechnologyRemote Desktop ServicesRemote SupportSalesforce.ComSequoia Ultrasound SystemTechnical SupportTime ManagementTriageUser AuthenticationVirtual Private Networks (VPN)VoIPWindows PowerShellWindows ServersZendesk