Sherri Lewis

MBA

Management

ExtensisHR

Operations Specialist

- Perform beta testing including the preparation of testing criteria spreadsheets for all internal test users - Test monthly and quarterly system release notes against enhanced and improved system features for demo and release testing environments - Log support tickets when any discrepancies occur - Enable system level changes and grant internal users system access on a need basis as System - Administrator - Troubleshoot client user access issues for Client Solutions Team - Create and document Standard Operating Procedures and Service Level Agreements - Manage weekly and monthly audit processing to ensure department compliance - Process child support Electronic Income Withholding Orders as received from government agencies