Sherrie Sullins

Location

Newark, DE
Education
    Strayer University-Delaware
    January 2008 - April 2012
    degree
    No Degree
    major
    Business Administration
Work Experience
    Highmark Blue Cross Blue Shield of Delaware
    Member Service Representative
    Wilmington, DE, US
    August 2017 - present
    company
    Highmark Blue Cross Blue Shield of Delaware
    title
    Member Service Representative
    overview
    - Handle customer inquiries by telephone and/or email - Troubleshoot and resolve customer complaints - Ensure that responses are completed timely and according to established service and quality standards - Identify claims/procedures/services and prep adjustments for services not properly processed, either - Meet quality, production and adherence standards
    ING Direct/Capital One
    Sales Call Center Representative
    Wilmington, DE, US
    September 2012 - February 2014
    National Lawsuit Funding
    Loan Processor/Customer Service Rep
    Claymont, DE, US
    October 2010 - September 2012
    Northern Delaware
    Administrative Assistant
    Wilmington, DE, US
    April 2007 - October 2008
    Eagle Transportation Services
    Call Center Rep/Dispatcher
    New Castle, DE, US
    January 2003 - August 2006
Skills
Administrative OperationsBank StatementsBusiness Process ImprovementCall CentersCoordination SkillsCustomer Account ManagementCustomer SatisfactionCustomer ServiceFundraisingFuneral ServicesInsurance Claim ProcessingKnowledge of StatisticsLoansMedical TerminologyMicrosoft AccessMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMortgage LoansPerseveranceProblem SolvingProfit-Based Sales TargetsQuality ManagementRisk AnalysisSalesTelephone SkillsTransportation ManagementTyping SkillsWriting of Grant Proposals