Sherry Zheng

Bachelor's

Finance

Home Partners of America

Senior Business Analyst

- Translated product strategy and business requirements into agile roadmaps to guide innovative feature enhancements across - Improved client-facing mobile app usability by utilizing client feedback loops, user interviews, and building PowerBI dashboards to launch enhancements that enable residents to self-serve, such as in-app 'Message Us' and work order tracking features - Led cross-platform teams of 30+ members to rebuild company's leasing webpage and conduct phased testing of dynamic property - Extrapolated data via PowerBI, Excel, and SQL Server to evaluate product performance and adoption rates post launch, and condensed critical business information into digestible metrics and visuals for senior leadership and business stakeholders - Built an internal resident operations and escalation management platform from conception to launch and scaled the product across - Retired inefficient wire payment processing systems and integrated electronic money transfer solutions across consumer portals