Shiloh Summers

Location

San Diego, CA
La Jolla, CA
Education
    University of California-San Diego
    September 2023 - June 2025
    degree
    MBA
    major
    Finance
    University of California
Work Experience
    Y Combinator Startup
    Operations Manager Duffl
    Isla Vista, CA, US
    February 2022 - January 2024
    company
    Y Combinator Startup
    title
    Operations Manager Duffl
    overview
    - Led Southern California region - $3M revenue and 75+ employees - Boosted YOY revenue growth by 105%, increased contribution margin from -6% to 20%+, and average order value - Led data-driven growth campaigns to keep the MOM acquisition rates 15 - Conducted pricing analysis on SKU menu to adjust for inflation and address competitive price tightening - Onboarded new and more cost effective suppliers for inventory fulfillment, expanding product selection by 40%+ and reducing cost/unit - Developed systems for tracking and maintaining accurate inventory levels, boosting customer satisfaction and decreasing "time-to-fulfillment - Managed staffing and recruiting across three California locations - Established and negotiated partnerships for sponsorship-based pricing incentives
    Trader Joes
    Section Leader
    Los Angeles, CA, US
    August 2017 - February 2022
    K.Frank
    Sales Manager
    Santa Barbara, CA, US
    November 2014 - August 2017
Skills
Business MarketingBusiness PartnershipsBusiness ProcessesBusiness Process ImprovementConsultingContribution MarginCultural ActivitiesCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceData AnalysisEconomyEmployee OnboardingKey Performance IndicatorsKnowledge of CampaignsLeadershipMaster of Business Administration (MBA)MerchandisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointProfit-Based Sales TargetsProgramming LanguagesProject ManagementProject SponsorshipsRevenue GrowthSalesSQL DatabasesStock ControlStrategies of MarketingStrategies of PricingStreamlineSubscription ManagementTeam Management