Shinza Sapkota

Bachelor's

Computer Science

Information and Technology Services Arkansas State University

Student Worker

- Assisted in the installation, management, and repair of network infrastructure - Troubleshoot and resolved issues related to network, telecommunications, and audio/video - Coordinated the delivery and setup of IT equipment - Ensured timely and accurate deployment of desktops, laptops, mobile devices, and tablets - Provided support to faculty, staff, and students using desktops, laptops, mobile devices, and tablets - Assisted users with technical issues, troubleshooting problems, and providing solutions - Prioritized tasks efficiently to meet deadlines and ensure timely completion of IT projects - Collaborated with IT teams and other departments to ensure seamless integration and functionality of IT systems - Used Team Dynamix for managing IT tickets and tracking the progress