Shirley Layme-Sosa

Bachelor's

Marketing

HelloFresh

customer care agent

• Act as our customers’ primary point of contact via telephone, email, and live chat interactions • Contribute to our world-class customer service by devising creative solutions and offering clear guidance to our customers • Recognize customers’ mealtime needs and present solutions that include upselling HelloFresh products and services • Assist customers in managing their HelloFresh subscriptions • Develop a rapport with our customers in all interactions • Meet rigorous quality and efficiency expectations