Shivam Sharma
Location
College Park, MD
Education
U
University of Maryland-College Park
August 2023 - December 2024
degree
Master's
major
Management Information Systems
Work Experience
A
Accenture
Application developement Associate
Pune, MH, India
November 2021 - August 2023
company
Accenture
title
Application developement Associate
overview
● Analysed the existing incident management workflow to identify 15 bottlenecks in workflow performance causing 20% delays
in ticket retrieval and updates.
● Collaborated with system administrators and IT support teams to gather insights into specific pain points and challenges.
Implemented optimized database schema and indexing strategies to reducing system slowdowns during peak usage by 30%.
● Enhanced database management, resulting in a 60% reduction in ticket retrieval and update times, leading to faster incident
resolution and improved user satisfaction.
I
Infosys Systems
System Engineer
Pune, MH, India
August 2020 - March 2021
Passion
Working at Accenture and Infosys wasn't just about diving into code or tackling technical glitches—it was about the magic of using technology to create positive changes. Each challenge presented an opportunity not just for personal growth but for contributing to something larger than myself.
Skills
Languages
EnglishHindi
Technical skills
Apache HiveGoogle CloudJavaScript (Programming Language)JIRAJSONMicrosoft ExcelNoSQLPower BIPython (Programming Language)ServicenowSQLTableau (Software)
Skills
CRMData AnalysisDatabase DevelopmentData ModelingData ScienceData VisualizationSoftware Engineering
Volunteer
I
Impact Consulting Fellowship
October 2023 - December 2023
Hobbies
soccer
Basketball
Gaming
Cooking