SooJung Park

Bachelor's

Mathematics

Allstate

Delivery Lead Internal Management Consultant Corporate Strategy

Led strategic corporate initiatives and process enhancements, incorporating a diverse range of methodologies and tools to drive organizational excellence. Formulated recommendations for prioritizing work based on insights from customer discussions and rigorous analysis. Provided invaluable support to employees and team leaders through coaching and matrix management. Engagements included: - Examined the hiring process for Talent Acquisition, from initial interviews to being hired, with a focus on expediency without compromising candidate quality. Developed a comprehensive requirements document for hiring managers and recruiters to facilitate a more efficient hiring workflow - Offered comprehensive insights into the current state of customer data quality within the organization, delivering strategic guidance on subsequent actions and pinpointing specific areas requiring executive leadership support - Partnered with Claims and Service business partners to spearhead the outsourcing transition of each of their call centers to a vendor. Worked closely with Procurement team to meticulously establish and ensure compliance with essential SLAs and agreements. Obtained requisite approvals from their leaders, ensuring a seamless and strategic outsourcing process - Collaborated with data leadership to craft a robust framework delineating the target state design and vision for the organization's data ecosystem. Teaming up with data architects, developed a comprehensive FAQ, addressing inquiries gathered from various town hall sessions, and efficiently disseminated this on SharePoint for widespread accessibility - Designed and facilitated workshops with the Enterprise Data and Decision Platform team to brainstorm with key stakeholders on what capabilities were needed to support analytics development and deployment from end-to-end - Collaborated with various teams to build out an operating model for an untapped $74B market with significant potential for profitable growth and portfolio diversification. Supported the launch of test and learn and developed considerations for implementation of the initiatives - Evaluated all the tools used by the Coordinated Communication & Content Management team and provided recommendations to help determine major capabilities/applications that can be implemented to address simplification and to develop an enterprise solution to communications that drives both company and customer benefits - Orchestrated a comprehensive assessment of the Interactive Voice Response (IVR) system, delving into its current operations, script evaluations, and issue identification. Generated strategic recommendations for the enhancement of the overall customer experience - As service area leader of technology for the department, developed a high-performing team through strategic mentorship and guidance, elevating skills to guarantee the delivery of outstanding services. Pioneered the development of a dedicated department SharePoint site, empowering team members to leverage a centralized platform for projects, recognition, and continuous learning - As the product owner of Blueworks Live for the enterprise, acted as the primary point of contact for troubleshooting and issue resolution, ensuring seamless functionality