Spencer Franz

Bachelor's

Business Administration

PHLoans.com

Producing Processing Manager

- Aliso Viejo, CA - Manage and direct the daily activities of the processing, compliance, and funding - Handled pipeline of 50՞60 FHA,VA, CONV, NONQM loans monthly - Lead and energize Processing team, building a high-performance team and culture - Actively interview, hire and recruit top talent for the Processing team - Evaluate weekly and monthly teams output - Train and coach Processing team on a weekly basis on strategies to increase efficiency and file flow - Continue to optimize the appropriate org structure for the processing organization - Bring a collaborative, hands-on approach to the work, and focus on team members' careers and professional development - Promote a strong sense of urgency for reaching goals and key deliverables - Develop open communication and productive work relationships with senior leadership and the broader operations - Manage the team's work-life balance while still delivering results and driving high - Develop practical action plans to encourage underperforming associates - Coaching, Performance review plans, and 1 on 1 training - Lead organizational change initiatives, identify and engage with relevant stakeholders to get buy-in and adoption, implement according to plans, meet - Represent Lending Operations as a member of management and contribute to the development of company business strategy and objectives - Partner with Sales and management to update efficient production workflows - Proactively identify and implement the behavioral, process, and technological improvements to drive efficiency and quality - Keep attuned to changes and best practices in the Mortgage industry and selectively incorporate into the Company loan processing