- Leveraged QA principles within the ServiceNow platform, enhancing product quality and efficiency by 30% through automated testing
- Collaborated with cross-functional teams to streamline Application Portfolio Management (APM), achieving a 25% improvement in service
- Conducted manual testing and catalog testing, and optimized API testing using Postman. Proficient in manual testing, catalog testing in ServiceNow, documenting detail-oriented test cases in Excel and API testing using Postman