Srilekha Mutharaju

Location

Charlotte, NC
Education
    Lewis University
    January 2023 - December 2024
    degree
    Master's
    major
    Cyber Security Systems
    Osmania University
Work Experience
    Amazon
    Advocacy Operation Specialist
    Hyderabad, TG, India
    November 2021 - December 2022
    company
    Amazon
    title
    Advocacy Operation Specialist
    overview
    • Engineered and implemented operational solutions, leading to a 20% decrease in escalations and improved satisfaction • Strengthened communication between delivery partners and internal departments to resolve performance issues effectively • Analyzed data resulting in a 15% increase in delivery partner satisfaction • Maintained comprehensive documentation to support issue resolution and transparency
    Amazon
    Advanced Technician
    Hyderabad, TG, India
    September 2020 - November 2021
    Amazon
    Technical Support Associate
    Hyderabad, TG, India
    July 2019 - September 2020
Skills
Languages
EnglishHindiTelugu
Skills
Amazon Web ServicesBusiness EfficiencyCascading Style Sheets (CSS)CentOSCisco IOSCloud ComputingCommunication SkillsComputer SecurityCrudCustomer Relationship ManagementCustomer SatisfactionData AnalysisDatabasesDatabase SchemaEmployee OnboardingEvent ManagementExpertise in CommunicationsFriendlinessGoogle CloudHTMLHubspotInformation TechnologyInnovation ManagementIntegrated Library SystemsJavaScript (Programming Language)JuniperJunosLinuxMicrosoft AzureMicrosoft DynamicsMicrosoft ExcelMicrosoft WindowsNetwork ArchitectureOperational SystemsPower BIProblem SolvingProgramming LanguagesPython (Programming Language)Red Hat Enterprise LinuxSalesforce.ComSchedulingServer AdministrationSQL DatabasesStreamlineTableau (Software)Team WorkingTechnical SupportTesting SkillsUsability TestingVirtual Local Area NetworksVMware ESX ServersWindows Servers
Gigs / Freelance
    IamHere
    Content Writer
    October 2020 - February 2021
Leadership
    NCC
    Contingent Commander
    July 2016 - February 2019
Hobbies
In my free time, I enjoy multitasking by cooking a variety of cuisines, practicing henna art, dancing, and creating detailed pencil drawings, all of which allow me to express my creativity and explore new skills.