Sumasree Battula

Master's

Information Technology (IT)

Tata consultancy services

administrative activities Jully

- I have a proven track record in providing exceptional customer service, and efficiently handling escalated customer issues - I coordinated cross-departmental efforts to facilitate seamless events, from initial conception to successful conclusion, including vendor negotiations, scheduling, and on-site coordination - Created and tracked tickets on Fis Client portal, ServiceNow to keep track of issues coming and resolving them - Ability to prioritize the project tasks and has a keen observation on the results, responses - My role extends beyond administrative tasks as I actively coordinate across departments, significantly contributing to collaborative projects and fostering a cohesive and productive work environment - Resolved the ticket issues raised by the client administrative department - Generating reports and analyzing statistics and facts that will boost the administrative services - I have developed a strong skill set that includes comprehensive organizational abilities, advanced proficiency in various office management systems, and a keen attention to detail - Trained 15+ people in our project to get knowledge transition sessions to use various software, communication protocols, leadership, guidelines, confidentiality of sensitive data - Experience with working the sensitive and confidential information of the key stakeholders, clients - My experience includes managing schedules, coordinating meetings, and handling correspondence, all of which require a high level of confidentiality and discretion - My proficiency in a range of software, including Outlook, slack, Microsoft Office Suite and various database management systems, has been crucial in executing these tasks efficiently - I am well-versed in organizing data/files, data entry, filing, and assisting with a range of special projects. With a strong background in computer applications, communications, and business, I am prepared to handle various routine office responsibilities effectively