Suvedha Gopinathan

Master's

Engineering and Industrial Management

Sevah.ai

Product Consultant

- Assisted in hiring employees, managing projects, and providing business ideas for growth and development at Sevah.ai, a - Configured Freshservice instances for a diverse portfolio of clients in the North America region, including Missouri Lagers - S&S Activewear, Merge World, California Community College, Premier Research, and Costa Farms. Successfully managed - Provided comprehensive hyper care support post-go-live, addressing any issues and ensuring a smooth transition for clients - Managed a wide range of projects including Enterprise tiers. Acted as a bridge between the data migration team and clients to facilitate seamless data transfers from legacy SaaS platforms to Freshservice - Worked on managed services projects for clients such as Ascensus and Sempra, offering ongoing support and system - Assisted clients transitioning from various SaaS tools (e.g., ServiceNow, Zendesk, Jira Service Management) to Freshservice, ensuring a seamless migration and integration process - Conducted training sessions and provided guidance to clients on best practices for using Freshservice. Fostered strong