Sylvia Wedderburn
About Me
First generation college student. CSULB alumna with a passion for forensics, material science, and research. A Biochemist hoping to help heal others.
Location
Long Beach, CA
Oakland, CA
Education
C
California State University-Long Beach
August 2013 - May 2019
degree
Bachelor's
major
Biochemistry
Work Experience
T
The Medicine Woman
Delivery Dispatcher
Bellflower, CA, United States, 90707
March 2020 - December 2020
company
The Medicine Woman
title
Delivery Dispatcher
overview
• Created and implemented delivery dispatcher position.
• Authored standard operating procedures for dispatch, restock list for inventory, and authored call-back list for customer satisfaction.
• Managed delivery service for the store, handling online and phone orders while staying operational as an essential business.
• Managed assigning orders to drivers and processed and packed orders delivery orders.
• Established long-term customer loyalty and improved positive reviews online.
• Updated delivery procedures as needed, and trained all new receptionists on dispatcher position.
• Responsible for greeting and checking all clients into store directory.
• Accurate with phone numbers, names, addresses, and meticulous with updating client information.
• Comfortable and familiar with adhering to COVID-19 guidelines for cleanliness and distancing.
• Disinfecting all surfaces in store and restocking products. Answering phone calls and directing to appropriate personnel
K
KG Financials Inc.
dispatcher
Irvine, CA, United States, 92713
July 2019 - July 2020
A
Automotive Coverage Center
Sales Representative - Closer
August 2018 - December 2018
A
Ace Parking
Valet Cashier / Runner
July 2018 - November 2018
t
tutor
private tutor
Cypress, CA, United States, 90630
December 2014 - May 2018
See 4 More
Fun Fact
I worked throughout college, usually holding two jobs! Before biochemistry, I anticipated being a professional in film/theatre/the arts as I have extensive singing/acting/dancing experience. I love rock climbing, volleyball, animals, Japanese culture and Jamaican culture. A Jill of all trades!
Passion
I am so curious in a multitude of disciplines -- I am most passionate about understanding the physiological, biological, and technological advancements in our new globalized world. I hope to fund research or start my own; ideally I'd love to produce a TedTalk!
Skills
Languages
French
Skills
Cash HandlingCashieringClerical SkillsClient acquisition Client Issue ResolutionCold Calling► Collaboration Skills: Well-developed ability to thrive in team-oriented environments and ensure all goals are met; builds excellent relationships and rapport with diverse colleagues at all organizational levels.Community ServiceCounselingCustomer SatisfactionCustomer ServiceEnergetic LeaderExperience with student advisingFood PreparationFood ProcessingHospitalityInbound call centerLead GenerationMerchandisingMicrosoft OfficeProficient in Microsoft Office (Word, PowerPoint, Excel, Publisher [2003-2013]), Adobe Reader. Online applications such as Dropbox, Google Drive, OneDrive, and TeamViewer. 50 WPM.Proficient Laboratory skillsSelf-directed LearningTutoring