Tafhimul Islam

Location

Frisco, TX
Van Nuys, CA
Education
    University of Maryland-Baltimore County
    March 2022 - September 2025
    degree
    Associate's
    major
    Cyber Security Systems
    LACCD Pierce college
Work Experience
    Easter Ocean Star
    IT Help Desk assistant
    December 2020 - May 2024
    company
    Easter Ocean Star
    title
    IT Help Desk assistant
    overview
    - Spearheaded technical troubleshooting within the enterprise including system crashes, slow-downs, and data - Installed and tested operating systems, applications, updates, patches, and service packs - Troubleshooted network connectivity problems such as router configurations, IP addressing, and DHCP server - Managed 30+ Priority 1 ticket issues per day. Resolved issues in a timely and cost effect manner, completed all - Assisted in technical sales and consulting of machinery and products to B2B clients - Gained knowledge of software systems and remote systems used for kalmar machinery remote maintenance
    Cell Phone Club
    Student Help Desk Hardware/software repair Technician
    Van Nuys, CA, US
    August 2017 - March 2020
    Eastern Overseas Shipping Lines
    IT Intern
    BD
    June 2016 - August 2016
Skills
Languages
BengaliEnglishHindiUrdu
Skills
ArduinoAutoCADBusiness to Business CommerceCloning (Biology)Computer MaintenanceComputer SecurityConnectivity ProblemsConsultingData RecoveryDesktop ComputingDynamic Host Configuration ProtocolExpeditingHeavy EquipmentHelp DeskHVACIP AddressingLock Installation and Closure SystemsMachineryMaintenanceMessage Transfer AgentMicrosoft OfficeMicrosoft WindowsMobile Device ManagementNetwork ConnectionsNetwork RoutersNetwork SwitchesOperational SystemsPrintingProblem SolvingRaspberry PiSafety PrinciplesSecurity EngineeringService PackSoccerSoftware SystemsSolidWorks (CAD)Technical SalesTesting SkillsWeb Hosting ServicesWindows Remote AssistanceXbox Linux