- Extensive Cash Register, POS, Cash Handling, And Electronic Payment Management
- Highly Efficient in managing customer lines and wait times to ensure a positive experience for every customer
- Highly Proficient in the utilization of multiple systems via multiple screens
- Trained, and provided unlimited support to Crew and members of staff at all levels necessary for the daily success of the company
- Educated customers on new products, current products, and assisted in product location
- Provided comparable replacements when requested products were unavailable
- Prioritized and Managed Multiple High-Priority Projects
- Independently resolved Moderate to Complex Customer Issues with no supervision
- Demonstrated a solid knowledge of products, processes, and US rules and regulations to ensure proper adherence at all times
- Successfully managed the Wet Produce Section whenever necessary with little or no assistance
- Properly scheduled time daily to maintain the Health and Beauty Section, while providing top tier Cashier assistance throughout my shift
- Carefully assessed, selected, and successfully ordered top selling products for the Health and Beauty Section
- Created a very visual, clear, and concise shelf facing in whatever section necessary to curate a very pleasing shopping experience
- Provide directives and or revisions as per the CAPTAIN to all assisting in the Health and Beauty Section of the store
- Very instrumental in implementing and communicating alternative solutions to company issues and processes
H
Hulu
Senior Virtual Customer Service Advocate
Santa Monica, CA, US
June 2015 - November 2018
Skills
Billing ProcessesBusiness AdministrationCall CentersCash Register OperationCommunication SkillsCustomer SatisfactionCustomer ServiceEditingExcellence in ServiceGalvanizationHard Work and DedicationInnovationInternal Accounting ControlsKnowledge of FinanceMentoringMicrosoft ExcelMicrosoft PowerPointMicrosoft WordPayment SystemsPragmatismProblem SolvingProject ManagementSalesSales PromotionShoppingSuccess Driven PersonSurveysTask ManagementTechnical SupportTechnology SavvyTyping SkillsUser FeedbackWell-being and Personal CareZendesk