Tanmayee Parbat

Master's

Accounting

Technical Solution Selling

Customer Account Manager Slack

- California - Enterprise Account Strategy: Managed a portfolio of 30+ large-scale enterprise clients leveraging Salesforce Sales - Cloud and Service Cloud to drive client-facing customer retention and revenue growth through tailored SaaS solutions - Focused on developing a vision for clients to maximize their usage of Slack's tools, ensuring continuous improvement and adherence to best practices - Technical Solution Selling: Identified and mapped Slack and Salesforce products to specific client needs, integrating with third-party systems to provide seamless workflows and enhance overall efficiency. Demonstrated expertise in software development, consulting, and problem-solving during solution architecture discussions - Customer Success Initiatives: Spearheaded customer success strategies that resulted in a 20% increase in upsell - Stakeholder Engagement: Established and maintained strong relationships with C-level executives and key decisionmakers - Product Demonstrations & Proof of Concepts (POCs): Led tailored product demonstrations and managed POCs to solve client-specific challenges, facilitating quicker adoption and smoother implementation. Provided documentation - Data-Driven Insights: Utilized Salesforce Analytics, Microsoft Excel, and other data processing tools to track client - Contract Negotiation & Renewal: Negotiated complex contracts, balancing customer requirements with Salesforce's business objectives, leading to a 25% increase in contract renewals. Ensured compliance with regulatory standards and ethical business practices - Cross-Functional Collaboration: Worked closely with Product, Engineering, and Customer Success teams to address - Strategic Planning & Best Practices: Developed strategic account plans and implemented best practices for managing customer engagement, ensuring long-term client success and satisfaction. Applied business administration