- Provided frontline technical support to healthcare professionals, resolving IT issues and ensuring uninterrupted access to critical systems
- Conducted regular system audits to identify security vulnerabilities and implement measures to enhance data protection
- Monitored service desk performance, implemented efficiency improvements, and escalated complex issues as necessary
- Collaborated with cross-functional teams to identify recurring technical issues, implement long-term solutions, and provide end-user training for new technology adoption
V
Vanderbilt University Medical Center
Help Desk Technician
May 2021 - February 2022
C
CompuCom
IT Technician
December 2020 - March 2021
Skills
Access ControlsActive DirectoryAdvanced Cardiovascular Life Support (ACLS)Auditing SkillsBackup DevicesBootcampBusiness Continuity and Disaster RecoveryCloud ComputingCompTIA A+CompTIA Network+CompTIA Security+Computer SecurityCryptographyCustomer ServiceData AnalysisData ProtectionDigital ForensicsDisaster RecoveryFile System PermissionsFirewalls (Computer Science)Health CareHealthcare SystemsHelp DeskHuntingIncident ResponseInformation AssuranceIntrusion Detection SystemsMicrosoft AccessMicrosoft AzureNational Institute of Standards and TechnologyNetworking HardwareNetworking SkillsNetwork SecurityProblem SolvingRisk ManagementRoutingSafety PrinciplesSecurity Information and Event ManagementServicenowSite SurveySoftware Vulnerability ManagementSplunkStandardizationSystem SafetyTechnical SupportTechnology Adoption LifecycleTenable NessusUser AssistanceVirtual MachinesVulnerability