- Discuss investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases
- Provide counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources
- Document all case work activities and developments and prepares court reports for custody
- Providing support, guidance, and counsel to families in need
- Make referrals or introductions to other agencies
- Schedule and escort individuals to appointments with legal aid workers, counselors, doctors, etc
- Motivate individuals to participate in rehabilitation programs