- Collaborated with cross-functional teams to design, implement, and evaluate 3 healthcare policies and programs, driving
- Led multiple in-depth research and analysis, yielding data-driven policy and program improvement recommendations
- Developed and oversaw 5 project plans, timelines, and budgets to ensure successful project completion, meeting
- Managed a ServiceNow ticketing system as the SRQ manager, assigning tickets strategically to team members, ensuring
- Oversaw resource allocation and utilization, optimizing team productivity and achieving a 25% increase in project