Tyshunn Steele

Bachelor's

Information Technology Management

VIGILINT

Operations Analyst

- Developed and updated tracking spreadsheets using Excel ad - BlueScape - Designed plans to improve operations and suggested system changes for the overall organization - Consulted with stakeholders to develop operational strategies and processes - Created and managed operational databases to store and track data and maintain accurate information - Scanned system for frequent technical issues, employing troubleshooting techniques for resolution - Created custom reports and visualizations to support decision-making processes - Provided coordination and support for Mobile Surgical and Resuscitation Teams deployed overseas from an emergency operations - Responsible for informed and expedient analysis of developing global threats to security and health to be included in regular intelligence - Facilitated evacuation for high-net-worth commercial and government clients from austere environments during critical situations - Assessed capabilities of foreign hospitals and clinics through direct communication with staff and providers despite language barriers - Developed contingency plans for potential medical, logistical, and communication failures during deployment operations - Maintained discretion regarding deployed assets and clientele in accordance with classified information and HIPAA regulations - Assessed operational performance to identify areas for improvement - Devised modeling and measuring techniques using statistical and engineering methods - Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction - Addressed customer complaints and bad publicity promptly to preserve company integrity and image - Managed internal company correspondence by delivering documents, and memos to appropriate personnel - Answered client queries and complaints to provide strong customer service - Engaged in professional networking to maintain strong relationships with clients and professional partners to drive partnerships and effective dissemination of mass communications