Urusha Dangol

Bachelor's

Finance

U.S. Bank

Customer Service Representative

- Maintained and authenticated customer information on the database to ensure accuracy and to minimize schemes/frauds - Assisted clients with complex queries including but not limited to: complaints, payments investigations, card queries, and lost and stolen cards - Introduced and educated account holders to access self-service websites to enhance banking convenience and reduce the average wait time by 30 - Promoted new credit cards and hit over 60% acceptance rate, followed up supplementary documents for credit card applications comprehensively, and paid attention to details to ensure there are no discrepancies - Maintained high-volume workload within a fast-paced environment. Assisted an average of 50 clients in any given business day consistently met performance benchmarks