Managed AIOPS team of 4 developers and a product manager, and lead internal Innovation project for more than 6 months
which saved +$250K per year in Production Support Activities
• Business Lead in establishing command center in Chennai which pro-actively avoided more 50+ major incident, reduced
downtime by 10%, saved ~ $1M across CGW application all overall the world
• Innovation Manager in HNI / UHNI (High Net-worth Individuals) Division on enhancing the business model to offer better
client services and experience in Citi wealth management application.