Gainsight – B2B SaaS provider of Customer Success solutions
Sales Enablement MBA Intern
San Francisco, CA, United States, 94199
June 2021 - August 2021
company
Gainsight – B2B SaaS provider of Customer Success solutions
title
Sales Enablement MBA Intern
overview
• • Owned tech tool enablement for 60+ person sales organization, including seller onboarding, upskilling, and workflow optimization for core sales motions
• Defined departmental priorities based on seller painpoints and sub-optimal workflows identified through analysis of Salesforce and Outreach usage date and user interviews
• Created tech tool training materials for new sellers, increasing Q3 cohort’s prospecting email volume by 2x and call volume by 3x and decreasing overdue tasks by 30% compared to Q2 peers
• Optimized tech tool provisioning through workflow automation after securing buy-in from three departments and sales leadership; reduced email requests by 70%
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