Xavier Smith II

Location

Toledo, OH
Education
    University of Toledo
    August 2017 - June 2026
    degree
    Bachelor's
    major
    Information Technology (IT)
Work Experience
    Gentiva
    Operation Support Analyst
    Atlanta, GA, US
    December 2023 - present
    company
    Gentiva
    title
    Operation Support Analyst
    overview
    - Provide premium white glove level IT support to all campus C-Level executives - Onboard New Employees - Install Software - Support and Manage iOS and Android Devices - Support and Manage Windows 10/11 Devices - Setup Cisco Phones - Migrate users from Office 2016/2019 to O365
    Dunbar Mechanical
    Systems Support Technician
    Toledo, OH, US
    September 2021 - December 2023
    SSOE
    Help Desk Technician
    Toledo, OH, US
    February 2021 - August 2021
    Skylife Technology
    Engineering Team Technical Specialist
    Toledo, OH, US
    August 2017 - January 2021
    Skylife Technology
    IT Specialist
    Toledo, OH, US
    July 2017 - January 2020
Skills
3-tier ArchitecturesActive DirectoryAdministration of Computer SystemsAdministrative OperationsAdobe Premiere ProApple IOSApple Mac SystemsAutodesk AutocadBackup DevicesBusiness Process ImprovementCiscoCitrix SystemsCommunication SkillsComputer-Aided DesignComputer ArchitectureComputer NetworksComputer SecurityConstructionCoordination SkillsCustomer SatisfactionCustomer ServiceCustomer SupportData AnalysisDesktop SupportDiagnostic SkillsDomain Name System (DNS)Dynamic Host Configuration ProtocolEditingEthernetFile ServerFinal Cut ProFirewalls (Computer Science)Help DeskHuman-Computer InteractionInformation TechnologyInnovationIT ManagementJIRAKnowledge of EngineeringLaptopsLeadershipMalwareManufacturingMicrosoft AzureMicrosoft DynamicsMicrosoft ExcelMicrosoft Exchange ServerMicrosoft OfficeMicrosoft OutlookMicrosoft ProjectMicrosoft SharePointMicrosoft SQL ServerMicrosoft VisioMicrosoft WindowsMicrosoft WordMobile Device ManagementNetwork AdministrationNetworking SkillsOperational SystemsPerformance ImprovementPerformance TuningPhotography SkillsPresalesProblem SolvingProcurement ManagementProduct DesignProject ManagementProject SupportQuality ControlRemote Access TechnologySafety PrinciplesSalesServicenowService QualitySoftware DebuggingSoftware Project ManagementSoftware TroubleshootingSQL DatabasesStock ControlStreamlineSystem SafetySystems AnalysisTCP/IPTeam WorkingTechnical SupportTelephone SkillsTesting SkillsTesting (Software)Time ManagementTransmission Control Protocol (TCP)TrustworthinessUsability TestingUser AssistanceVcenterVideo EditingVirtual Private Networks (VPN)VirusesVmwareVulnerabilityWindows PowerShellWindows ServersZendesk