Yacenia Mendoza


Education
    Saint Martin's University
    August, 2011 - May, 2016
    degree
    Bachelor's
    major
    Social Work
Work Experience
    IHG Military Hotels
    Front Desk Agent
    company
    IHG Military Hotels
    title
    Front Desk Agent
    overview
    • Checking in/ updating of all guest information • Supported the management staff through settling accounts and guest recovery • Group reservations coordinating
    Pear Blossom Place
    Homeless Family Shelter Greeter/Host
    Interfaith Works
    Shelter Volunteer
    September, 2014 - October, 2014
    Pierce County Juvenile Court
    Diversion Volunteer
    August, 2010 - April, 2011
Fun Fact
I want to build my own house one day
Skills
able to maintain confidentiality of all client information and effectively listen to the needs of othersCustomer Servicedetailed office supportexcellent in ms office and quickbooksopera managementoutstanding communication and case management skills