Yasmin Buchanan

Location

Alpharetta, GA
Columbus, GA
Education
    Kennesaw State University
    August 2021 - November 2025
    expected degree
    Bachelor's
    major
    Business and Technology Management
Work Experience
    Morgan Stanley
    Participant Services Relationship Manager
    Alpharetta, GA, United States, 30202
    October 2023 - present
    company
    Morgan Stanley
    title
    Participant Services Relationship Manager
    overview
    -• Collaborate with cross-functional teams, including Compliance and Product, to resolve customer issues, identify trends, and advocate for improvements in support processes. • Utilize problem-solving skills to identify and resolve issues, resulting in a 15% increase in customer satisfaction by ensuring data accuracy. • Lead CRM initiatives to enhance customer onboarding and engagement, driving a 10% increase in customer satisfaction by optimizing communication strategies and touchpoints. • Utilize CRM tools like Salesforce to manage data, analyze customer trends, and generate reports that inform business decisions.
    Home Depot
    Operation Initiatives Intern
    Alpharetta, GA, United States, 30202
    May 2023 - July 2023
Skills
BacklogsBusiness AdministrationCommunication SkillsCoordination SkillsCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceData AnalysisEmployee OnboardingJIRAKnowledge of Labor RelationsMaintenanceMetricsMicrosoft ExcelProduct StrategiesProduct TestingProject ManagementSalesforce.ComShoppingSoftware DebuggingStakeholder ManagementStrategic ManagementStrategic ThinkingTraining Activities