Yokasta Rodriguez

Location

South Amboy, NJ
Edison, NJ
Education
    Middlesex College
    January 2023 - January 2026
    expected degree
    Associate's
    major
    Business Analytics
Work Experience
    Modivcare
    Contact Center Lead
    Edison, NJ, US
    April 2024 - June 2025
    company
    Modivcare
    title
    Contact Center Lead
    Navient BPO
    Bilingual Customer Service Representative
    Horseheads, NY, US
    November 2023 - February 2024
    Xtend Health Care Navient
    Customer Service Team Lead
    Trenton, NJ, US
    May 2022 - October 2023
    Xtend Health Care Navient
    Bilingual Customer Service Representative
    Trenton, NJ, US
    March 2021 - May 2022
    ARGO Contact Centers
    Bilingual Customer Service Representative
    Lewiston, ME, US
    December 2020 - February 2021
Skills
Languages
EnglishSpanish
Skills
Apple Mac SystemsAttention to DetailBootcampBusiness Process ImprovementCall CentersCommunication SkillsCoordination SkillsCOVID-19 TestingCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceDashboardsData AnalysisData ScienceHealth CareKey Performance IndicatorsKnowledge of ImmunizationLeadershipManagement ProcessesMentoringMetricsMicrosoft OfficeMicrosoft WindowsMySQLPerformance ManagementPower BIProblem SolvingProfessional AttitudeSchedulingSelf MotivationService QualityStreamlineTableau (Software)Technical SupportTelephone Call Reception ManagementTwilioZendesk