Yuxnier Ladron de Guevara Valdes

Bachelor's

Computer Science

Union City Police Department

IT Operations Specialist

IT Operations Specialist Managed and maintained IT infrastructure supporting public safety and administrative operations. Configured, monitored, and secured computer hardware, software, and network systems. Provided Tier-1/Tier-2 technical support, achieving 95% first-call resolution rate. Administered Active Directory for user accounts, permissions, and system access. Executed data backup, system updates, and disaster recovery procedures. Assisted, identified, and mitigated network vulnerabilities to ensure 100% uptime for critical systems. Collaborated with internal teams and vendors for hardware/software troubleshooting. Documented technical processes to streamline IT operations and ensure compliance. Projects and Key Achievements: The police department experienced frequent network slowdowns due to aging switches and routers, which affected critical systems such as CAD and report management. I was responsible for assisting in upgrading the legacy network hardware to improve performance and reliability. I helped replace outdated switches/routers with managed devices, configured VLANs, validated connectivity, and collaborated with vendors to ensure proper deployment. Network performance improved significantly, reducing downtime and ensuring 100% uptime for mission-critical operations.