Zain Ali

Location

New York City, NY
Education
    CUNY Brooklyn College
    April 2020 - May 2024
    degree
    Bachelor's
    major
    Computer Science
Work Experience
    Department of Education
    Tech Coordinator
    Brooklyn, NY, US
    October 2022 - present
    company
    Department of Education
    title
    Tech Coordinator
    overview
    - Collaborated with cross-functional teams to optimize system performance, reducing recurring issues by 30 - Resolved 20+ daily technical issues using root cause analysis and troubleshooting, achieving 100% satisfaction - Managed assignment of laptops and iPads to over 800 students and staff, including reassignment of devices - Diagnosed, updated, and restored technical software or hardware issues on up to 10 devices per day - Developed and fulfilled an inventory system for over 1,000 DOE assets while setting up over 400 technical equipment
    Department of Education
    Software Development Teaching Assistant
    Brooklyn, NY, US
    July 2023 - August 2023
Skills
Agile MethodologyApple Mac SystemsAutomationBank StatementsBash ShellBootstrap (Software)BumpersCascading Style Sheets (CSS)Computer ArchitectureComputer ProgrammingC++ (Programming Language)C Sharp (Programming Language)DatabasesData FilesData StructuresEclipse (Software)Educational TechnologiesExpress.jsFlask (Web Framework)FriendlinessGitGithubHTMLIndustrial LasersInformation TechnologyIntelliJ IDEAInventory Management SoftwareJava (Programming Language)JavaScript (Programming Language)LaptopsLinuxManual Data EntryMicrosoft AccessMicrosoft ExcelMicrosoft WindowsMongoDBNode.JsOperational SystemsPersonalizationPivot TablesPlanning of AccountsProblem SolvingProgramming LanguagesPython (Programming Language)Root Cause AnalysisSalesSciencesSmart BoardSoftware EngineeringSoftware Version ControlStock ControlStrategies of PricingStreamlineTeachingTechnical SkillsTrelloUser AccountsUser InformationVmwareWeb ApplicationsWebsite WireframeWindows PowerShell