Sourcing analyst to cybersecurity professional, leveraging risk, compliance, and vendor governance expertise to secure systems and strengthen cyber resilience
Location
Fremont, CA
Education
U
University of California-Davis
September 2015 - June 2017
degree
Bachelor's
major
Managerial Economics
G
Grand Canyon University
February 2020 - April 2022
Work Experience
S
ServiceNow
Senior Business Systems Analyst – Cybersecurity Operations
June 2025 - present
company
ServiceNow
title
Senior Business Systems Analyst – Cybersecurity Operations
overview
●Managed and tracked hundreds of SSL/TLS certificates using ServiceNow and Power BI to ensure encryption integrity and zero service disruption.
●Monitored certificate lifecycle health, driving renewals from yellow/red to green status and escalating high-risk expirations to
leadership.
●Collaborated with InfoSec & IT Ops to validate ownership, remediate vulnerabilities, and maintain compliance with internal security standards.
●Resolved data discrepancies and strengthened certificate governance through root-cause analysis and process improvements.
●Led weekly risk review meetings and maintained dashboards providing real-time visibility into certificate status and security posture.